MothLight

MothLight Support

Need help finding your way through the night?

Contact Support

Email:

We'll do our best to respond as soon as possible.

Before contacting support

Please include:

  • Device model
  • iOS version
  • MothLight version
  • Short description of the issue

If possible, include screenshots that help explain the issue.

FAQ

How do I save my progress?

MothLight stores gameplay progress and settings locally on your device.

Is an internet connection required?

You can play MothLight without an internet connection. A connection is needed only for optional In-App Purchases, Restore Purchases, and opening App Store or support links.

Where are my scores stored?

The current version stores score and leaderboard information locally on your device.

What are the optional unlocks?

MothLight may offer one-time purchases to unlock all journeys or all lantern styles immediately. Everything can still be unlocked by playing. Find them in Settings → Optional Unlocks.

How do I restore a purchase?

Open Settings → Optional Unlocks → Restore Purchases and sign in with the same Apple Account you used to buy. Purchases are tied to your Apple Account, not only to local game data.

What happens if I reinstall the game?

Game progress and settings are stored locally on your device, so reinstalling may reset local progress. Purchased unlocks can usually be brought back with Restore Purchases.

How do I request a refund?

Refunds for App Store purchases are handled by Apple. Visit reportaproblem.apple.com or use Apple's purchase support. PureNest cannot process App Store refunds directly.

How can I report a bug?

Contact us at purenesttech@gmail.com and include your device model, iOS version, MothLight version, and a description of the issue.