YearNest Support

Need help with photo access, month cards, History, saves, reminders, or YearNest+?

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FAQ

Do my photos leave my iPhone?

YearNest builds cards on your device. Photos are not uploaded to a YearNest server. A card leaves the device only when you Share or Save to Photos. If a moment is only in iCloud, YearNest asks before downloading it to this iPhone through Apple Photos — that download stays on your device and is not sent to PureNest.

Why does YearNest need Full Photo Access?

Full Access lets YearNest see photos across the year or month you choose. Limited Access is not enough to build a complete year card. Open iOS Settings → YearNest → Photos and choose Full Access.

What if my photos are only in iCloud?

If YearNest can’t load a card because moments aren’t on this iPhone yet, it shows a clear message and asks you to confirm before downloading from iCloud through Apple Photos. You can tap Not Now. Downloads may use Wi‑Fi or cellular data. Nothing is uploaded to YearNest.

How do month cards and History work?

Open By month on Home to make a card for one month. When you Save to Photos, YearNest stores a local History recipe (identifiers and settings), not a second copy of your library. Reopening History rebuilds the card from photos that are still on your iPhone. Share stays available; a second save from History does not add another History row.

Can I share a Square or Story card?

Yes. Share offers Square and Story sizes and can include a short caption. Share is not blocked by the free-save limit. Free cards may include the YearNest mark until you unlock YearNest+.

What are seasonal reminders?

YearNest can schedule an optional local reminder on this iPhone for a seasonal card, such as December. Reminders stay off until you tap Remind me or turn them on in Settings. YearNest asks for notification permission only then. These are not push messages from a server. Turn reminders off in YearNest or iOS Settings to cancel them. Halloween frames do not schedule a reminder in this version.

How many free saves do I get?

Without YearNest+, you can save one card to Photos for free. Additional saves require YearNest+. Sharing may still be available.

What is YearNest+?

YearNest+ is an optional one-time purchase. It may unlock unlimited saves, remove the YearNest mark, and open earlier years. See the unlock screen in the app for current benefits.

How do I restore purchases?

Open Settings in YearNest (or the YearNest+ sheet) and tap Restore Purchases. Sign in with the same Apple ID you used to buy.

What happens if I delete the app?

Cards and settings stored in YearNest History are local. Removing the app may delete them unless you saved cards to Photos or elsewhere. Purchased unlocks can usually be restored with Restore Purchase.

How do I request a refund?

Refunds for App Store purchases are handled by Apple. Visit reportaproblem.apple.com or use Apple’s purchase support. PureNest cannot process App Store refunds directly.

How can I report a bug?

Email purenesttech@gmail.com with your device model, iOS version, YearNest version, and a short description of the issue.